Notice | Ministry of Education and Ministry of Industry and Information Technology issued documents to improve network management and service quality of colleges and universities

Notice of the General Office of the Ministry of Industry and Information Technology of the General Office of the Ministry of Education on Improving the Network Management and Service Quality of Colleges and Universities

Letter from the Office of Educational Science and Information Technology (2021) No. 33

All provinces, autonomous regions, and municipalities directly under the Central Government (Education Commission), Communications Administration, Xinjiang Production and Construction Corps Education Bureau, industry and information authorities, higher education institutions under the Ministry, and all higher education institutions jointly established by the ministries and provinces:

The campus network is an information infrastructure that the school provides network access for faculty, staff and students to meet the needs of teaching, scientific research, and management services, including wired broadband networks, wireless local area networks, and mobile communication networks. In order to improve the network management and service quality of colleges and universities, enhance the online experience of campus network users, and ensure campus network security, the relevant matters are hereby notified as follows.

1. Strengthen the overall coordination of campus network management

All units should fully understand the importance of campus network management, and take the improvement of campus network management and service quality as an important task for deployment. All regions are led by the education administrative department, and cooperate with the local telecommunications department to establish a collaborative working mechanism to negotiate and solve the common major problems of the campus network in the region, strengthen the standardized management of the relevant behaviors of colleges and universities and basic telecommunications companies, and fully grasp the construction and application of the school campus network condition. Institutions of higher learning should strengthen the overall management of campus networks, establish a working mechanism that is led by the cybersecurity and informatization functional departments and coordinated by multiple departments such as infrastructure, logistics, assets, and academic work, clarifies the division of responsibilities, strengthens communication and coordination with basic telecommunications companies, and forms Major issues negotiation mechanism, clarify their respective work responsibilities, and jointly improve the quality of campus network.

2. Improve the construction level of campus network environment

Colleges and universities should work with basic telecommunications companies to strengthen the overall planning of campus networks, organize scientific demonstrations, coordinate the construction and layout of communication pipelines, optical cables, base stations, indoor distribution systems and other facilities, ensure the quality of campus network services, promote the joint construction and sharing of infrastructure, and avoid duplication Construction. Encourage colleges and universities to build campus LANs and coordinate wired broadband and wireless LANs. The school provides unified access to the campus LAN for faculty, staff and students, and the campus LAN accesses the public communication network. The newly-built buildings of the school shall simultaneously design and deploy broadband network facilities in accordance with the requirements of the “Technical Standards for Optical Fiber Broadband Access Engineering in Public Buildings”, and they can be unified into the public communication network after passing the acceptance. Basic telecommunications companies should establish an export broadband network elastic bandwidth guarantee mechanism for schools, adjust the bandwidth in time according to the actual usage of school traffic; ensure the quality of campus mobile communication signals, and ensure that the impact of base stations on the surrounding environment meets national requirements. Colleges and universities work with basic telecommunications companies to expand the coverage of 5G (fifth generation mobile communications) signals in colleges and universities, and promote the in-depth application of 5G technology in campuses.

Third, standardize the management of basic telecommunications companies entering the school

Institutions of higher learning must not sign exclusive cooperation agreements to restrict or restrict or prohibit other basic telecommunications companies from conducting campus business through third parties; open campus communication facilities to basic telecommunications companies equally, provide equal access conditions, and provide basic telecommunications companies to engage in communication on campus Provide corresponding conditions for facility construction. Basic telecommunications companies should strictly abide by the requirements of the Ministry of Industry and Information Technology on the prohibitive operation of the campus telecommunications market, operate in compliance with the law, strictly perform cooperation agreements with schools, prevent malicious competition, and must not form price alliances and market monopolies; respect the majority of faculty and staff Students’ right to choose and to know shall not be bundled or forced to sell, and users shall not be restricted in any way to use the telecommunications services and terminal equipment provided by designated basic telecommunications companies; they shall not be over-marketed and not carried out on campus and its surroundings to affect campus order Telecom business marketing activities.

Fourth, improve the campus network service fee mechanism

Institutions of higher learning should improve the cost sharing mechanism of campus LAN services, scientifically determine the network service cost sharing model and standards for faculty, staff and students, and establish a cost disclosure system to respond to user needs in a timely manner; the network cost sharing for faculty, staff and students follows non-profit In principle, it is not allowed to provide business network services to the society. Basic telecommunications companies should establish preferential policies for school network fees. In principle, school network fees should not be higher than the average level of network fees in the city where they are located. If the construction of the public communication network requires the use of supporting resources on the campus, the basic telecommunications company shall pay the corresponding fees in accordance with the cost standards set by the provincial people’s government or negotiated with the school in accordance with the principle of public welfare. The cost standards should be reported to the provincial education administrative department and The competent department of telecommunications shall not set up unreasonable charging items for the record.

5. Strengthen campus network operation and maintenance service capabilities

Institutions of higher learning should strengthen the guarantee of campus network operation and maintenance, monitor the operation of the campus network, deploy professional and stable operation and maintenance teams, ensure smooth network access, provide stable funding support for updating and upgrading facilities, purchasing services, etc., and ensure the normal campus network Operation; user service and support mechanisms should be established to timely troubleshoot and handle user network failures, and improve the online experience of faculty, staff and students. Encourage colleges and universities and basic telecommunications companies to monitor service quality, establish a user-oriented service quality evaluation mechanism, and improve campus network service levels. Encourage colleges and universities to introduce external resources through the purchase of social services, and provide high-quality and low-cost network service guarantees.

6. Ensure the green, safe and stable campus network

Institutions of higher learning should strictly comply with the requirements of laws, regulations and policy documents such as the Cybersecurity Law of the People’s Republic of China, the Data Security Law of the People’s Republic of China, the Personal Information Protection Law of the People’s Republic of China, etc., and implement various security protection requirements; The information system (website) uniformly allocates IP (Internet Protocol) addresses and domain names, and establishes a centralized export management mechanism for campus LANs; strictly implements the Internet access real-name authentication system, regulates the management of external visitors, and implements unified management of Internet addresses and network access Unify the authentication system, record and store Internet access logs as required; establish a network traffic monitoring mechanism to identify network attacks in a timely manner, shield bad network information, and improve campus LAN security situation awareness; improve emergency management mechanisms and establish network security incident coordination The disposal mechanism ensures that various network failures and security incidents are quickly responded to and effectively handled.

Office of the Ministry of Education

General Office of the Ministry of Industry and Information Technology

October 28, 2021

The Links:   LTM121SI-T01 LMG9980ZWCC-01

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